Hold music

I realize this might make me sound curmudgeonly, but here’s what strikes me as a needless source of annoyance: Hold music with vocals.

I’m fine with being put on hold occasionally, but I want to be able to work effectively while I’m waiting. That’s considerably harder, I think, when the hold music has vocals, rather than just unobtrusive instrumentals. The job of hold music should be to make callers feel confident that their calls haven’t been disconnected — not to entertain. Just some officious advice, hold music decision makers, from your friendly neighborhood blogger.

Also: Kids these days. Grrr. O tempora, o mores.

Originally Found On: http://www.washingtonpost.com/news/volokh-conspiracy/wp/2017/10/20/hold-music/